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FAQs

Will counselling be confidential?

At all times your privacy will be maintained. All personal information remains with the provider of the counselling and counsellors will not discuss your details with anyone unless you request them to do so in writing.

When should I use counselling services?

You are encouraged to use this service to help resolve any problems that may be causing you or your family concern, including:

  • Stress and anxiety
  • Relationship difficulties
  • Interpersonal conflict
  • Alcohol and drug issues
  • Work related problems
  • Gambling worries
  • Grief and loss
  • Concern about the future
  • Financial or legal pressures

What is an Anxiety Disorder?

Anxiety disorders are a group of illnesses that are characterized by persistent feelings of high anxiety. These disorders fill people’s lives with overwhelming anxiety and fear. They include:

Post-traumatic stress disorder: prolonged anxiety after a traumatic event

Generalized anxiety: an inexplicable feeling of apprehension that may last for months

Panic attacks: a sudden onset of extreme fear or tension, for no evident reason

Phobias: fear of certain situations, such as confining spaces, or of particular things such as insects.

Obsessive-compulsive disorder: persistent, irrational thoughts, such as a dread of infection, or repetitive behaviour, such as checking that doors are locked.

What is Pain?

Pain is a complex sensation involving not only intense sensory stimulation but also an emotional component. Physiological evidence suggests that the sensation of pain is quite different from the emotional

What is Chronic Pain?

Chronic pain is pain that persists for longer than three months. It is pain that continues beyond the normal healing time for an injury. The causes vary from patient to patient. In some, there is a clear, ongoing physical trigger. However in others even after the injury that brought on the chronic pain has been treated, the body remains sensitised. Some injured people continue to suffer long after any obvious damage has healed – their pain receptors continue to send signals to their brain, although doctors can see nothing wrong.

Any part of the body can become the site for persistent pain. The most common problem areas are the back, (upper or lower), the neck, the head (persistent headache) or a limb.

What is mediation?

Mediation is a confidential conference, where all the participants attend to cooperate to resolve the dispute between them.

What is the mediator’s role?

The Mediator’s role is to focus on a win/ win approach, encourage active listening, encourage equal power, and maintain calmness, and facilitate solutions.

If each party is prepared to negotiate in good faith and work towards a mutually satisfying compromise, the mediation is more likely to succeed.

What is Psychometric Testing?

Psychometric testing provides important information about the capability of an individual to perform a job, and has been consistently found to be the best predictor of an employee’s potential to perform. Psychological Health Interventions provides a range of supervised and self-administered tests to assist employers in making the right selection decision.

What are the benefits of Psychometric Testing?

  • Reduces recruitment costs: hire the right person the first time.
  • Ensures objectivity: evaluate candidates using objective information.
  • Enhances job selection procedures: develop targeted reference check and interview questions.
  • Identifies strengths and development needs: initiate development and training plans for your staff.
  • Predicts behaviour: discover the work preferences, risks, and potential of prospective employees.

What is the Management Support Program?

The Management Support Program is an element of the Employee Assistance Program (EAP). The Employee Assistance Program can assist leaders to manage difficult situations in the workplace by providing advice and counselling. The Management Support Program can be used for dealing with the specific management issues and pressures caused by dealing with conflict situations, staff demands, and management/ executive expectations and interventions.